I was back in the script factory ghetto this week for a couple of days, after a couple of months away from it spent, for the most part, in nice quiet pharmacies where I could actually speak to patients, and go for a piss whenever I wanted.
The Ghetto has not changed, in fact, if anything it has got even worse. One of the main reasons that me and the staff get the living piss beaten out of us on a daily basis is that we use the computer system Nexphase.
And it is shit. It is a great steaming turd mountain which is about as much use in a busy dispensary as a chocolate fireguard.
Why is it shit? It has clearly never been tested in a busy pharmacy. It regularly crashes, freezes or just stops working altogether. It can take up to a minute for it to do one single owing, because it grinds to a halt all the fucking time.
It is also completely and utterly evil, like HAL. It starts spitting out labels for 14 metformin. Then, and no-one knows why, it goes back to 28. Then 56. Then 84. Once, I had a script for 112 Buscopan and it printed off labels for 38, 38, 39. I don't know why it does it.
The thing is, it takes so damn long to do, well, just about anything, you can end up just giving up and hand-altering labels. Which looks sloppy, and bad, and should not be done. There are no on-screen prompts. At all. It takes about a hundred years to delete an item off somone's history. It is by far and away the prettiest looking, yet utterly godawful dispensing system I have ever used. I cannot believe that it was ever tested in a busy pharmacy. I would be surprised if a pharmacist was involved in the design. I cannot believe that someone, somewhere, far and away up the management greasy pole made the decision to introduce this ludicrous program upon the Ghetto pharmacy. It was clearly a decision made by someone who's never worked in a pharmacy.
Thursday, 10 January 2008
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80 comments:
TheWelshPharmacist talking sense for once.
At least you don't get dumped with the laborious task of handwriting labels completely because Nexphase refuses to work altogether and I.T.'s only solution is to kick it.
I want to go back to Link!
Sometimes, it seems as if the ole' manual typewriter, a numbering stamp, and handwritten claim forms are not so bad.
Busy pharmacy? In Wales? Do alot of veterinary scripts do you?
I am one of the senior members of the Nexphase team.
I am sorry to hear that you are having performance issues with Nexphase. The system is designed to operate in real time for a busy pharmacy, and not to cause undue delay. It is extensively tested and has a number of very demanding large-scale users who are very happy with it.
On a properly configured system it is possible to process prescriptions pretty much as fast as the details can be entered.
If you would care to post your pharmacy name and/or Cegedim-assigned pharmacy number back to this forum, I will personally check back in a day or so, pick up the details and initiate an escalation through our service desk to ensure that your problems are resolved in a timely manner. If others are experiencing issues, please also do likewise. I can assure you that many pharmacies are operating very successfully with Nexphase and not experiencing the issues which appear to be troubling you, and I am confident we can resolve these in short order. We have a dedicated escalation team of developers to assist the service desk in these issues, and I personally assure you we will find the cause of these issues, which often turn out to be something external to the Nexphase system itself.
Are you serious?
I'm not leaving the name of the pharmacy up here in public, but if you can give me a contact e-mail I'll get back to you.
Regarding your request for a contact email address:-
If you would care to email us at:-
service.desk@cegedimrx.co.uk
I have alerted the service desk manager to expect a communication from yourself. When your email confirming your contact details is received, we will jointly coordinate the escalation of the issue(s) you appear to be currently experiencing so that we can address them to your satisfaction.
Nexphase is successfully installed at thousands of sites, many of which are extremely busy pharmacies that have demanding expectations of functionality and performance. As a leading PMR vendor, we are fully committed to providing you with the highest levels of service and support. We take pride in our products and services and I look forward to hearing from you so that we can discuss your concerns and resolve them in a timely manner.
I should also like to mention that if any other pharmacists reading this have questions regarding Nexphase, the same level of support and service extends to all our customers.
Feel free to contact us at the above email address. You have my personal assurance that we will respond to your communication at the earliest opportunity.
If you cannot even get your Service Desk email correct, what are the odds of you resolving a Nexphase query. Just another one of the nine hundred and ninety nine mentioned in the following blog.
http://thewelshpharmacist.blogspot.com/2008/02/nexphase.html
If you do want to bother contacting the "Service Desk" the email address is
servicedesk@cegedimrx.co.uk or alternatively email this guy
david.graham@cegedimrx.co.uk
and ask him why he sold the piece of shite to you in the first place.
Hi there,
I just thought it may be of some interest to you to know that a while back i came across a british labels company, they sold me a batch of plain labels for a really low price. If interested then it may be worth taking a look at their website.
a moaning fucking pharmacist?
there's a change.
get your heads out of your arses, you aint doctors, you work in a fucking shop.
regards.
Of course man it is Cegedim after all. They suck big time. The performance of their Mobile Intelligence also sucks. More features and a hell of a lot of errors.
I would like to exchange links with your site www.blogger.com
Is this possible?
How long have you been blogging for?
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